XO Luxury Wheels FAQ

• What wheel sizes are offered by XO Luxury custom wheels?

  We offer XO Luxury wheel fitments in 19 inch, 20 inch, 21 inch, and 22 inch styles.

• What is a load rating?

  A load rating refers to a maximum allowable weight that a given wheel has been tested and rated at. All wheels can be rated differently, for instance the wheels on a passenger car will require a smaller load rating than the wheels on a heavier SUV. A vehicle manufacturer will give a standard GVWR (Gross Vehicle Weight Rating) to each of its vehicles. This rating is the maximum allowable weight for a fully loaded vehicle which includes passengers and extra equipment. At that point each of the wheels is tested and rated according to the GVWR of all the vehicles they were meant to be mounted on.

• What is an offset and why does it matter what offset I use?

  The offset is a vital technical aspect of your wheel and the resulting fitment on your vehicle. To better explain this, XO Luxury and TSW have put together a brief introductory video explaining offsets.
  
  xoluxurywheels.com/explore-xo-luxury-wheels/what-is-a-wheel-offset.php

• How do larger wheels affect the handling of my vehicle?

  The handling can be improved by running larger wheels on your vehicle. Generally larger wheels mean that you will run a lower profile tire and usually a wider tire. The low profile tire often performs better when cornering and braking, as tire roll is greatly reduced.
  
  Extremely large wheels are heavier and can increase braking distances. However, XO Luxury will always endeavor to keep the wheels as light as possible without compromising the strength of the wheel.

• What is the largest lip available on a XO Luxury wheel?

  The XO Athens has a 4.5 inch lip.

• Where can I buy XO Luxury Wheels?

  XO Luxury Wheels are sold throughout the world. To find a dealer in North America, visit our dealer locator. For other dealers worldwide, please change to the country.
  
  xoluxurywheels.com/explore-xo-luxury-wheels/locator.php

• What is the warranty on XO Luxury Wheels?

  With regular care and regular road conditions, XO Luxury offers a one year finish warranty on its wheels with chrome and painted finishes. XO Luxury provides a lifetime structural warranty for wheels it manufactures that are structurally unsound because of a manufacturing defect caused by XO Luxury that makes the wheel unfit for its ordinary purpose. Damage or issues with wheels manufactured by XO Luxury that are not caused by, or the result of, a manufacturing defect by XO Luxury are not covered under the warranty. Additionally, the following are expressly excluded from the warranty:

  • XO Luxury does not offer a "road hazard warranty," so any damage or issue with a wheel caused by the wheel colliding with a pothole or any other object or debris will not be covered by the warranty;
  • Wheels that have been used in racing are not covered by the warranty regardless of the damage or structural unsoundness; and
  • Wheels mounted on vehicles with a load rating in excess of the load rating of the wheel are not covered by the warranty regardless of the damage or structural unsoundness.
  • Wheels that have been modified, repainted, or powder coated.

  
  THE WARRANTY ONLY APPLIES TO THE ORIGINAL PURCHASER OF A WHEEL AND THE WARRANTY IS LIMITED TO THE ACTUAL AMOUNT XO LUXURY WAS PAID FOR THE WHEEL.
  To submit a wheel for determination of coverage, a distributor must first obtain a Returned Goods Authorization number from an authorized XO Luxury salesperson. Wheels sent to XO Luxury without first obtaining a Returned Goods Authorization number will be refused and returned to sender. After obtaining the Returned Good Authorization number, THE DISTRIBUTOR WHO PURCHASED THE WHEEL FROM XO LUXURY must send the wheel by freight prepaid, as freight costs, shipping costs and any consequential damages are not covered by the warranty, to XO Luxury headquarters in Brea, California for inspection by XO Luxury. The invoice of the original purchase must be included with the wheel so XO Luxury can verify the wheel is being submitted for coverage under the warranty by the original purchaser. A customer of a distributor cannot directly send a wheel for inspection to XO Luxury as XO Luxury does not communicate, correspond or deal in any way with the customers of XO Luxury's distributors. A wheel submitted to XO Luxury by a customer of the distributor will be returned.
  
  After receiving a wheel submitted by a distributor for inspection, XO Luxury will inspect the wheel and notify the distributor if the wheel is covered by the warranty. If XO Luxury determines the wheel is covered by the warranty, XO Luxury will issue a credit note to the distributor for the amount the distributor paid XO Luxury for the wheel.